EXCHANGE POLICY
At Tehzeeb Threads, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!
Orders:
• Valid Days of Exchange: Any article purchased online can be exchanged within 30 days, once the article has been delivered, given that the customer has proof of purchase.
• Proof of Purchase: This includes online order confirmation email.
• Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, tags are intact, packing is in its original condition. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect. In case of home article exchange, it should be in Tehzeeb’s original packing.
Process of Online Exchange: It usually takes 7-10 working days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to fill the exchange policy form and one our representative will visit your current location that you will provide. If the item is defected or incorrect then the article will be picked up from the customer’s doorstep. Items not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange. Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at “info@tehzeebthreads.com” or you can call us at +923092228860.Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.
Note: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.
RETURN POLICY
Tehzeeb Threads does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.
Refund Policy: Refunds are not in cash - the client will be issued a coupon of same value valid for Online Store ONLY, which can be used immediately or in the future. Please study your coupon carefully for further details.
At Tehzeeb Threads, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!
Orders:
• Valid Days of Exchange: Any article purchased online can be exchanged within 30 days, once the article has been delivered, given that the customer has proof of purchase.
• Proof of Purchase: This includes online order confirmation email.
• Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, tags are intact, packing is in its original condition. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect. In case of home article exchange, it should be in Tehzeeb’s original packing.
Process of Online Exchange: It usually takes 7-10 working days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to fill the exchange policy form and one our representative will visit your current location that you will provide. If the item is defected or incorrect then the article will be picked up from the customer’s doorstep. Items not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange. Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at “info@tehzeebthreads.com” or you can call us at +923092228860.Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.
Note: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.
RETURN POLICY
Tehzeeb Threads does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.
Refund Policy: Refunds are not in cash - the client will be issued a coupon of same value valid for Online Store ONLY, which can be used immediately or in the future. Please study your coupon carefully for further details.